Most refurbished computers and other mobile units from TellusRem for TechSoup NGOs include one-year warranties. All refurbisher warranties cover hardware and component failure, including all parts and labor costs, shipping fees, and customer support. Warranties also cover whether laptop batteries will hold a one-hour charge for the first 90 days.
At any time during your warranty period, you can contact us for support at email@example.com. TellusRem might first attempt to troubleshoot the issue by email to determine whether the refurbisher partner should replace the product. You will receive replacement hardware when and if it is evaluated and approved that the product should be replaced. Replacement units carry the remaining time of the original warranty.
Warranties do not protect products with problems that occur because of installing additional software, uninstalling existing software, accidental damage, or any kind of manipulation of the refurbished mobile units and their components.
Warranties are void if a third party evaluates or troubleshoots the product.
TellusRem recommends that you inspect your product and activate your software immediately when your hardware arrives. Please keep all packaging until you have confirmed that everything works properly.
The warranty period begins when TellusRem processes the request and communicates to the refurbisher partner to fulfill it. To find this date, write to firstname.lastname@example.org.