Email Support: supportechsoup@tellusrem.com

Terms of Service

email support: supportts@tellusrem.com

TellusRem Mobile Units for TechSoup NGOs

Payment, Privacy, Warranty, Shipping...

1. Prices and Payment

All prices are specified in EUR or/and USD, GBP, DKK, CAD, VAT is not included. 

You can pay by VISA, VISA Dankort, MasterCard and other payments that are available on the site. There is VAT (depending on the country/location) and shipping fee added when checking out, see more below or/and on FAQ page 

All payment information is entered through an encrypted and secure SSL-line.

2. Eligibility and Approval

Tellusrem Mobile Units for TechSoup NGOs product prices are largely discounted prices specifically for NGOs approved by TechSoup.

3. Privacy. Your Information and Account

Your privacy is extremely important to us. For details, please see our Privacy Policy.

For certain uses of the Site, TellusRem may require you to provide information about yourself (such as contact information) and to create a user account ("Account"). You agree that any information that you provide will be correct, complete, and up to date. You will be responsible for all activities that occur under your Account and therefore you agree to keep your password confidential. You agree to notify us immediately of any unauthorized use of your Account or if you believe that your password is no longer confidential. We reserve the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use. You will not provide any false information as part of your Account information or in connection with the Site.

4. Shipping Time and Prices

1 - 3 business days - order processing time. 

Please note: Deliveries may be affected by public, bank or international holidays. 

Shipping time (after order confirmation and processing) - up to 10 business days.

Since we have more than one refurbisher partner, your products may arrive from different locations and at different times. We cannot ship to PO Boxes. Please update your shipping address to a physical address when placing your order. AfterTechSoup and TelusRem approve your request and handle your order (within 3 business days), the refurbisher partner will ship your mobile unit within 10 business days. TellusRem will send your shipment tracking number via email. The fulfilment email will be sent from supporttechsoup@tellusrem.com.

We offer worldwide carbon neutral shipping.

Shipping prices - flat fee:

Denmark - 7€

Rest of the world - either 15€ or 20€ (depending on the product)

Shipping and taxes are calculated at checkout.

5. Standard Warranties

Most refurbished computers and other mobile units from TellusRem for TechSoup NGOs include one-year warranties. All refurbisher warranties cover hardware and component failure, including all parts and labor costs, shipping fees, and customer support. Warranties also cover whether laptop batteries will hold a one-hour charge for the first 90 days. 

At any time during your warranty period, you can contact us for support at tellusremsupport@tellusrem.com

TellusRem might first attempt to troubleshoot the issue by email to determine whether the refurbisher partner should replace the product. You will receive replacement hardware when and if it is evaluated and approved that the product should be replaced. Replacement units carry the remaining time of the original warranty. 

Warranties do not protect products with problems that occur because of installing additional software, uninstalling existing software, accidental damage, or any kind of manipulation of the refurbished mobile units and their components. 

Warranties are void if a third party evaluates or troubleshoots the product. 

TellusRem recommends that you inspect your product and activate your software immediately when your hardware arrives. Please keep all packaging until you have confirmed that everything works properly. 

The warranty period begins when TellusRem processes the request and communicates to the refurbisher partner to fulfill it. To find this date, write to supporttechsoup@tellusrem.com.

6. Support

TechSoup recommends that you store all of the documentation (if any) included with the product in a safe place. It might contain important information such as license keys that you may need later. TellusRem is responsible for providing warranty and troubleshooting (to the extend we find possible and appropriate) for the refurbished products. 

For support send an email to supporttechsoup@tellusrem.com

TellusRem may be able to troubleshoot the problem or request the refurbished partner to replace the product.

Contact TellusRem at supporttechsoup@tellusrem.com within 14 days if 

 • The unit is damaged or defective 

 • There are problems with the preinstalled software 

 • The shipment included the wrong hardware 

 • The shipment is missing an entire product 

 • One or more products are missing parts 

To open a warranty claim or for troubleshooting support, please, send an email with the information about your Order (which you can find in your fulfillment email) to supporttechsoup@tellusrem.com.

Privacy Policy

This Privacy Policy describes how tellusremshop.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify .

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    NameFunction
    _abUsed in connection with access to admin.
    _secure_session_idUsed in connection with navigation through a storefront.
    cartUsed in connection with shopping cart.
    cart_sigUsed in connection with checkout.
    cart_tsUsed in connection with checkout.
    checkout_tokenUsed in connection with checkout.
    secretUsed in connection with checkout.
    secure_customer_sigUsed in connection with customer login.
    storefront_digestUsed in connection with customer login.
    _shopify_uUsed to facilitate updating customer account information.

    Reporting and Analytics

    NameFunction
    _tracking_consentTracking preferences.
    _landing_pageTrack landing pages
    _orig_referrerTrack landing pages
    _sShopify analytics.
    _shopify_fsShopify analytics.
    _shopify_sShopify analytics.
    _shopify_sa_pShopify analytics relating to marketing & referrals.
    _shopify_sa_tShopify analytics relating to marketing & referrals.
    _shopify_yShopify analytics.
    _yShopify analytics.

     

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Contact

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at supporttechsoup@tellusrem.com

    Shipping for TechSoup NGOs

    1 - 3 business days - order processing time. 

    Please note: Deliveries may be affected by public, bank or international holidays. 

    Shipping time (after order confirmation and processing) - up to 10 business days.

    Since we have more than one refurbisher partner, your products may arrive from different locations and at different times. We cannot ship to PO Boxes. Please update your shipping address to a physical address when placing your order. AfterTechSoup and TelusRem approve your request and handle your order (within 3 business days), the refurbisher partner will ship your mobile unit within 10 business days. TellusRem will send your shipment tracking number via email. The fulfilment email will be sent from supporttechsoup@tellusrem.com.

    We offer worldwide carbon neutral shipping.

    Shipping prices - flat fee:

    Denmark - 7€

    Rest of the world - either 15€ or 20€ (depending on the product)

    Shipping and taxes are calculated at checkout.