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Terms & Conditions

tellusrem_terms_and_conditions

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Terms & Conditions

PRICES & PAYMENT

All prices  are specified in USD or/and EUR, VAT is not included. You can pay by VISA, VISA Dankort, MasterCard and other payments are available. There is VAT (depending on the country/location) and shipping fee added when checking out, see more below and/or here. 

tellusrem_epayment All payment information is entered through an encrypted and secure SSL-line.

 

PRIVACY POLICY

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Your privacy is extremely important to us. For details, please see our Privacy Policy.

 

SHIPPING WORLDWIDE

1 - 2 working days - order processing time

Please note: Deliveries may be affected by public, bank or international holidays.

Shipping time (after order confirmation) and prices:

    Standard Express Saver
Shipping to Europe: 2 - 5 days - €7  1 - 2 days - €14
Shipping outside EU: 3 - 5 days - €15 1 - 3 days - €30

                                      

 

RETURN POLICY

Returns can be done within a month from delivery date. The returned items must be  returned in their original packaging. Shipping of returning products is payed by the customer.

To return your order:

If there are any quality issues so that the received product does not meet your expectations, here you can find the RMA claim form  -  please, fill out the form and return it to us with the keyboards.

Return Procedure:

  • Please make sure the keyboards belong to this order
  • You can claim about the RMA keyboards within a month from delivery date
  • This RMA Claim Form, is available on www.tellusrem.com and www.tellusremshop.com
  • The related form, must be filled out before returning keyboards
  • Returns must be shipped freight prepaid
  • Received keyboards will be checked within 3 working days
  • The customer will be informed about the accepted cases
  • Credit note will be issued upon approval

When returning the order, please describe the reason for returning as detailed as possible. 

Please send your returned goods to:
Tellus re:marketing ApS, Hejrevang, 17 3450 Allerød, Denmark

You can always contact us for any return question at sales@tellusrem.com.

 

12-MONTH WARRANTY

When shopping here at www.tellusremshop.com you have a 12-month warranty unless different stated for the particular product. This means that you either can get your order replaced, refunded or a reduction in price, all depending on the specific situation.

It’s naturally a requirement that the complaint is justified, and that the defect is not caused by incorrect use of the product or other negligent handling. If you discover any problems with your product, please complain as soon as possible.

 

CUSTOMER SERVICE

For any questions, please feel free to contact us.

Mail: sales@tellusrem.com
Phone: +45 70605455

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